Terms and Conditions

By placing an online order, you agree and accept to all Terms & Conditions set by Neha Joyas. This notice contains the frequently asked questions and terms that govern this website. If online customers do not accept these terms, Neha Joyas reserves the right to cancel any transaction. Access to NehaJoyas.com is for personal use only and not intended for commercial purposes.

PAYMENT TERMS

On approved credit, Customer is responsible to pay the bank, Neha Joyas is not liable for any kind of transactions or extra fees outside the website. In the absence of approved credit, all goods shall be paid in cash or bank transfer in advance prior to shipment unless the Customer and Neha Joyas expressly agree otherwise in writing. All references to money amounts, unless otherwise specified, shall be in Mexican pesos. Remit payments to Neha Joyas S. de R.L. de C.V, 32 No 1011, Col. Cuauhtemoc, 31020 Chihuahua, Chihuahua, Mexico

FREIGHT TERMS F.O.B. (Shipping Point)

Please Note: You may request to be contacted when your shipment is ready for final credit card approval. Freight charges will not be available at the time of authorization. Please make advance notification requests in writing when your initial order is placed.

 

BACK ORDERS

Unless notified otherwise, Neha Joyas reserves the right to back order and/or split ship on a purchase order if necessary.

SHIPMENT REFUSALS

We will charge a 20% re-stocking fee for all refused shipments. Refusals negatively reflect account status and may affect future eligibility to order product.

SHIPMENT DISCREPANCIES OR DAMAGES

All claims for shortages, shipping discrepancies (style/ color/size/overages, etc…) and/or damages must be received in writing within 7 working days of order receipt or remittance invoice(s). Neha Joyas will issue credit only when claims are accompanied and supported by documentation that verifies such claims. Email hola@nehajoyas.com to process your claim. Please provide us with the number of your order.

RETURNS

Returns cannot be made without the written consent of Neha Joyas. All return requests on defective product are processed through our Customer Service. To request a return authorization form. If a shipping label is issued, you must ship the product back to within five (5) working days of receiving the RA or the shipping label will expire. Product returned without a valid RA will be refused and returned at the Buyer’s expense.

Please note Neha Joyas will not participate in the practice of accepting chargebacks for Handling, Administrative Fees, Service Fees or Penalties for PO Violations or Shipping Errors.

WARRANTY

We warrant that our products are free from manufacturing defects for up to 1 year from customer purchase date. Proof of purchase is required.

CANCELLATIONS

Order cancellations will be at the discretion of Neha Joyas, and will only be considered when requested within fifteen (15) days of placing the order. Any goods in transit at time of receipt of cancellation notice must be accepted by Buyer. We require at least a two-week shipping window based on start ship and stop ship dates. We do not recognize “Received by” or “In House By dates.”

UNAUTHORIZED USE

Buyer acknowledges and agrees that the trade practices commonly known as “diverting”, “transshipping” or “parallel import/export” are prohibited by the terms of this agreement. Under no circumstances will Buyer sell products through online auction websites or otherwise through the internet, except as specifically authorized in writing by Neha Joyas.

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