FAQ

We try our best to give you an expedite shopping experience. We will get back to you as soon as we are online. If you have trouble completing a purchase, please contact us through our chat.

Pre-order

Order processing

Order status

Shipping

International

Warranty & Repairs

Returns

Your purchase

 

Pre-order

Availability range: 8-20 business days.

Pre-order items will be shipped as soon as they are processed and available. These may ship on or before the estimated pre-order time. Pre-order dates may be postponed due to various factors at any time. You will be notified upon confirmation if an item you purchased is on or becomes pre order.

Your credit card will be charged at the point of sale for all pre-order items purchased online.

 

Order Processing

Orders are processed 1-2 business days after an order has been placed, Monday – Friday, excluding weekends, public and bank holidays and scheduled warehouse closures. Orders placed during holidays will be processed on the following business day. Orders placed under high volume periods may take longer than anticipated to process. You will be notified upon such instances.

All additions and/or upgrades to an order after an order has been processed will be subject to a charge for the difference in pricing. Please note that multiple orders maybe dispatched and invoiced separately. Orders cannot be canceled or modified after your order has shipped.

We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, changed or updated without prior notice.

Prices and descriptive information or imagery are subject to change without notice. If a product’s listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. We will not honor price matching, nor will we negotiate the prices of our products under any circumstances. Some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size.

For all email inquiries, please allow up to 1-2 business days for a member of our to respond. All inquiries will be answered in the order they were received.

 

Order Status

All customers can check the status of their orders online.

To check your order status:
Log into your account
Under My Orders
Select “View Your Order History”

 

Shipping

Orders will be shipped on business days only, excluding, weekends, public and bank holidays, and scheduled warehouse closures. All online orders are processed and shipped from Chihuahua, Mexico.

An email will be sent to all online orders when an order has shipped, containing the tracking number and name of courier service.

International

Neha ships worldwide. International orders require a signature upon delivery. Domestic and international orders are shipped via FedEx. Upon dispatch of your order, all accountability is transferred to the purchaser and recipient. The recipient is responsible for all shipping costs associated with the delivery of the products that is purchased. Neha will not be held responsible for any international or domestic taxes under any circumstance. Neha will not be held responsible for delays in shipments caused by inclement weather conditions, international custom issues or any other factors beyond the control of the brand or the courier company. If your package is deemed undeliverable or sent back to our warehouse, Neha will contact you in an attempt to redeliver package. Applicable fee may apply. 

Warranty & Repairs

All Neha jewelry has a three-month warranty, that includes all fixings but missing parts. In the event that any part of your jewelry is missing, please contact us, we are able to repair the piece for a modest price, we will send you a quote.

All Neha jewelry is made with finest quality materials. If the piece is oxidized the color could change due to the skin contact or environment. All our products must be cleaned with special jewelry products if needed. It is not recommended to clean oxidized pieces. All Neha jewelry can be gold-plated if it has worn out. If you wear you piece daily or very often, expose it to chemicals, the gold-plating will eventually wear off. We can also polish your Neha pieces. All this for an extra cost.

 

Returns

For Neha online purchases only. Neha will accept full priced, unworn merchandise returned within 7 days for store credit or exchange of product only.

Merchandise must be returned within 7 days of receiving the order. Merchandise must be unworn, in new condition, with no damages. All earrings and personalized pieces are final sale, non-exchangeable. Merchandise that is received with any damages may be returned to customer without prior notice and may result in denial of return. Neha must authorize all returns and exchanges. Approved returns are only valid within 7 business days after issuance. Items will be exchanged upon current stock confirmation. Should the item not be in stock, a store credit will be issued. Shipping and handling charges are not refundable. Orders cannot be canceled after the order has shipped. Customer is responsible for return shipping. Neha will only issue a return in the form of store credit for an exchange through our website. To inquire a return request please email us.

 

Your purchase

If you have purchased though our online shop or directly with us, not through one of our retailers. You are able to receive an invoice that include tax. For fiscal invoices please email us with your order number to: hola@nehajoyas.com