For general inquiries email us:
—Every order will be shipped in the following business days if we have it in stock. If we do not have it, it will take no more than 30 days. Once the payment is confirmed you will receive an email with your order number, as soon as the package is sent we will email you the carrier and tracking number.
The prices are in Mexican pesos and US dollars
—If you are not satisfied with your purchase, we will ask you to contact us as soon as you receive the Package. You will have one week to return it in order to get a refund or an exchange for another piece.
—All Neha´s jewelry is made with finest quality materials. If the piece is oxidized the color could change due to the skin contact or environment. All our products must be cleaned with special jewelry products if needed. It is not recommended to clean oxidized pieces.
—All Neha jewelry have three month warranty, includes all fixings but missing parts, please contact us if any part of your jewelry is missing so we can send you a quote.
—Most orders ship within 2-3 days of purchase. If the piece is not on stock it will be sent approximately in 15 days, this because every piece is hand made.
Shipping costs are fixed. For all national destination they will be $150 Mexican Pesos; for international destinations, 35 USD. This rate does not include any import taxes, if they apply for your country they should be covered by you when your order is delivered.